Help Centre
789tk Frequently Asked Questions
Everything Bangladesh players need to know about 789tk — account registration, bKash and Nagad deposits, withdrawals, bonuses, cricket betting, live casino, and responsible gaming tools, all answered in one place.
This dedicated FAQ page covers the questions 789tk players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh ask most often. We have grouped them into five clear sections so you can jump straight to the topic you need. Whether you are setting up your first account, tracking a bKash deposit, or looking for information on responsible gaming, the answer is here.
Topics Covered
Getting Started
Account & Registration
How do I create a new account on 789tk?
Creating a 789tk account takes under two minutes. Visit the 789tk Login page, tap the registration option, enter your mobile number, pick a username and a strong password, then verify your number using the SMS code you receive. You must be 21 years or older to register. Once your number is confirmed your account is active and you can deposit and start playing immediately.
What documents do I need to verify my 789tk account?
789tk uses a standard KYC process to confirm player identity. Accepted documents are your Bangladesh National Identity Card (NID), a valid passport, or a driving licence. You will also need to submit a selfie holding your chosen ID. In some cases a screenshot of your bKash or Nagad account may be requested to verify your payment method. Clear, unedited images speed up approval significantly.
How do I reset a forgotten password on 789tk?
On the 789tk login screen, tap Forgot Password and enter your registered mobile number. A one-time reset code will arrive by SMS within one minute. Enter the code, set a new password, and you will be back in your account straight away. If you no longer have access to your registered number, email [email protected] with your username and a copy of your ID for manual recovery assistance.
Can I open more than one 789tk account?
No — 789tk enforces a strict one-account-per-player rule. Creating duplicate accounts using the same NID, phone number, or payment method is a breach of our Terms and Conditions and will result in all linked accounts being suspended with associated winnings forfeited. If you have accidentally registered twice, contact support immediately to merge your accounts without penalty.
How do I close my 789tk account permanently?
To close your 789tk account permanently, send a written closure request from your registered email address to [email protected]. Any remaining real-money balance will be refunded to your verified withdrawal method after a final identity check. If gambling is the reason you want to close, we strongly recommend activating self-exclusion first — it takes effect immediately and does not require waiting for support to process your closure request.
Payments
Deposits & Withdrawals
How long does a bKash deposit take to appear on 789tk?
bKash deposits on 789tk are credited almost instantly — usually within 30 seconds to 2 minutes of completing your payment. During periods of high network load, processing may occasionally take up to 10 minutes. If your balance has not updated after 15 minutes, contact support at [email protected] and include your bKash transaction reference so the team can trace and confirm the payment quickly.
What is the minimum deposit amount on 789tk?
The minimum deposit on 789tk is ৳200 when using bKash, Nagad, or Rocket. For bank transfers through Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank the minimum is ৳500. There is no platform-imposed maximum deposit cap, though your individual payment provider may apply its own daily transfer limits. Starting with a smaller deposit is a sensible way to explore the platform before committing larger amounts.
What is the minimum withdrawal on 789tk?
The minimum withdrawal on 789tk is ৳500 for all supported payment methods including bKash, Nagad, Rocket, and bank transfer. Mobile wallet withdrawals are typically processed within 30 minutes to 4 hours. Bank transfers may take 1 to 3 business days depending on your bank. Your withdrawal method must match the payment method used to deposit — cross-method payouts are not permitted on the platform.
Does 789tk charge any fees on deposits or withdrawals?
789tk itself charges no platform fees on deposits or withdrawals. Your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges independently. We recommend checking your provider's current fee schedule before initiating a transaction. Any third-party fees are outside 789tk's control and cannot be reimbursed by the platform.
Can I use Nagad to deposit and withdraw on 789tk?
Yes, Nagad is fully supported on 789tk for both deposits and withdrawals. The process mirrors bKash — select Nagad in the cashier section, enter your Nagad mobile number, and follow the on-screen steps to complete the transfer. Deposits are credited near-instantly and withdrawals are normally processed within 30 minutes to 4 hours. Nagad's wide reach across Bangladesh, including rural and semi-urban areas, makes it a popular choice.
Gaming
Games & Gameplay
What cricket betting markets are available on 789tk?
789tk covers a broad range of cricket betting markets across BPL, IPL, T20 World Cup, ODI internationals, and Test matches featuring the Bangladesh Tigers. Available markets include match winner, top batsman, most sixes, highest opening partnership, total run over/under, fall of next wicket, and live in-play betting throughout the match. BPL season is particularly active on 789tk, with same-match multiples and enhanced prop markets during tournament fixtures.
Are games on 789tk provably fair?
All games on 789tk use certified RNG technology, ensuring every spin, card deal, and outcome is completely random and independent of prior results. Slots and table games from Pragmatic Play, Evolution Gaming, Spribe, NetEnt, and Microgaming are independently audited for fairness before being listed on the platform. The published RTP percentage for each game reflects its statistically expected payout over a very large number of rounds.
Can I play 789tk on my phone?
Yes, 789tk is fully optimised for mobile on both Android and iOS devices. The platform runs inside your mobile browser with no app download required. All game types — slots, live casino tables, sports betting, and crash games — load smoothly on modern smartphones. A 4G or Wi-Fi connection gives the best experience, and keeping your browser up to date ensures full compatibility with all game features.
What live casino games can I play on 789tk?
789tk's live casino streams real dealers in real time from professional studios, powered by Evolution Gaming, Ezugi, and Pragmatic Play Live. You can play Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Teen Patti, Dragon Tiger, and popular game shows including Crazy Time and Mega Ball. New live tables are added regularly, with strong representation of titles popular with South Asian and Bangladeshi players.
What is the RTP on 789tk slots?
RTP (Return to Player) on 789tk slots is set by each game's developer, not by the platform. Most slots carry an RTP between 94% and 97%, with premium titles from Pragmatic Play and NetEnt often reaching 96.5% or above. The exact RTP for any specific game appears in that game's information or paytable panel. A higher RTP means the game returns a greater share of total stakes to players over a statistically large number of rounds.
Promotions
Bonuses & Promotions
What welcome bonus does 789tk offer new players?
789tk offers a welcome bonus on your first deposit as a new registered player. The exact bonus percentage, maximum amount, and minimum qualifying deposit are shown on the promotions page when you register — offers are refreshed seasonally, especially around BPL, Eid, and other major Bangladesh events. To claim, opt in when prompted during the deposit process and ensure your deposit meets the qualifying minimum stated in the promotion terms.
What does wagering requirement mean on 789tk?
A wagering requirement (also called rollover) is the total amount you must bet using your bonus funds before any bonus-derived winnings can be withdrawn as real money. For example, a ৳ 1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before cashing out. On 789tk the exact wagering requirement for each offer is clearly stated in that promotion's individual terms. Slots typically contribute 100% toward clearing the requirement, while some table games may contribute less.
Do 789tk bonuses expire?
Yes, all 789tk bonuses carry an expiry window. Most welcome and deposit bonuses require the wagering requirement to be completed within 7 to 30 days of the bonus being credited, depending on the specific promotion. If the wagering requirement is not met before expiry, the bonus balance and any winnings generated from it are automatically removed. Always check the expiry date stated in the individual promotion terms before accepting any bonus offer.
Can I withdraw bonus winnings before completing the wagering requirement?
No — bonus funds and winnings generated from them cannot be withdrawn until the attached wagering requirement is fully met. If you request a withdrawal before completing the requirement, the platform will typically cancel the remaining bonus balance and allow you to withdraw only the real-money portion of your account. You can track your wagering progress in the active bonus section of your 789tk account settings before initiating any withdrawal.
Player Safety
Safety & Responsible Gaming
Is 789tk safe to use in Bangladesh?
789tk protects all data transmitted between your device and our servers using SSL/TLS encryption, keeping your personal and financial information secure at all times. Account security features include password protection, active session monitoring, and login activity alerts. For your own safety, always use a unique strong password, never share your login credentials with anyone, and sign out from any shared or public device after each session.
What is the minimum age to play on 789tk?
The minimum age to register and play on 789tk is 21 years old. This applies to all players regardless of location within Bangladesh and is verified during the KYC process using government-issued identification. Any account found to belong to a person under 21 will be immediately suspended and funds returned where possible. 789tk takes underage gambling prevention seriously and makes no exceptions to this rule.
How do I set deposit limits or self-exclude on 789tk?
Responsible gaming tools on 789tk are available directly in your account settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits, activate a time-out period of 24 hours, 3 days, or 7 days, or request self-exclusion for periods from 1 month up to permanent exclusion. All restrictions take effect immediately once activated and cannot be shortened until the selected period expires. You can also email [email protected] to have our team apply these tools on your behalf.
What should I do if gambling is negatively affecting my life?
If gambling is affecting your finances, relationships, or mental health, take action immediately — do not wait. Log into your 789tk account and activate self-exclusion from the Responsible Gaming section, or email [email protected] to have our team apply an exclusion right away. Consider speaking with a licensed counsellor or mental health professional as well. Early help leads to better outcomes, and 789tk's support team is available 24 hours a day, 7 days a week to assist you.
Does 789tk have a loyalty or VIP programme?
Yes, 789tk rewards consistent players through a loyalty programme that tracks your wagering activity and unlocks escalating benefits as you move through tiers. Rewards can include reload bonuses, free spins, priority withdrawal processing, dedicated account management, and invitations to exclusive events. The full tier structure and qualifying criteria are available in the promotions section of the platform. Players who bet regularly on cricket, slots, or live casino accumulate loyalty points fastest.
How do I contact 789tk customer support?
789tk customer support is available 24 hours a day, 7 days a week, including all Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26). The primary contact method is email at [email protected]. When writing to support, include your registered username and a clear description of your issue so the team can locate your account and respond as efficiently as possible. We aim to reply to all queries within 2 hours.
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